Sales Operations Specialist, South Korea

The Sales Operations Assistant is responsible to optimize the administration of end-to-end logistics management functions, including multiple job functions such as ordering, procurement, inventory control, customer services, transportation & distribution, customs etc.

Key duties and responsibilities

Customer Service

• Order Management – Receive sales order and provide delivery dates to customers
• Arrange and coordinate on-time delivery of products along with proper documentation like invoices, packing details, shipping information, etc. to satisfy customer’s requirements
• Key in order details of the logistic process into the ERP system
• Handle logistic claims from distributors/customers in the proper manner

Inventory Control

• Monitor inventory level for each product and maintain adequate level of inventory to meet company’s and customer’s requirements
• Prepare inventory stock take report following Work Instructions

Operation area control (in scope)

• Monitor temperature of storage area to ensure it under control gap
• Oversee pest control of storage area and investigate when abnormalities are found

Import management related to customs clearance

• Support process to ensure all customs clearance is in compliance with regulations
• Closely communicate with relevant vendors to monitor and track import

Collection of IOLs

• Work closely with the PCIOL sales team to ensure collection of back up IOLs from customers are done on timely basis

Operational Administration

• Effectively run the 4PL operation, including work processes, customer satisfaction, long term growth and development within established corporate guidelines
• Support Country Manager to plan mid/long term logistic strategy to minimize costs, and ensure satisfactory standards of service is provided
• Review and approve documents according to HSO SOP/WI
• Communicate with the customer service teams in (HQ, GDC, & HLAM) on claims for damage, missing, shortage documentations, and archive for returns of both expired products and special products, Toric, etc.

Regular Reporting

• Provide regular reports on time, which include sales reports, inventory reports, etc.
• Support the PCIOL sales team to manage sales accounts efficiently, including number of units delivered, number of units returned, number of units invoiced, etc.
• Prepare inventory management report to KR authority

Packing

• Pack IOLs and invoice to prepare for shipment

Experience

• At least 1~2 years of experience in Supply Chain Management using the ERP system
• Work experience in relevant functional operations
• Customer service experience is preferred

Skills

• Advanced excel skills
• Good communication skill with relevant stakeholders
• Analytical, team oriented, conscientious and hands-on

Travel Requirements

As per business requirement - Less than 5%